In line with Regulation (EU) 2022/2065 of the European Parliament and the Council, dated 19 October 2022, concerning a Single Market for Digital Services and amending Directive 2000/31/EC (the “Digital Services Act” or “DSA”), this page provides the disclosures that Highrise is obligated to make under Articles 11, 12, 13, 21, and 24.
Single Point of Contact for Authorities in the EU
Pursuant to Article 11 of the DSA, authorities of EU Member States, the European Commission, and the European Board for Digital Services can reach out to Highrise regarding matters related to the DSA through this contact. Communications may be submitted in English.
Single Point of Contact for Users
In accordance with Article 12 of the DSA, users with inquiries related to the DSA can contact our team through this link.
Dispute Resolution
EU users who wish to challenge a content moderation decision made by Highrise can appeal within six months from the date of our initial decision. Additionally, in accordance with Article 21 of the DSA, users may opt for a certified out-of-court dispute settlement body for further dispute resolution. A list of accredited out-of-court dispute settlement bodies recognized by the EU Commission can be found here.
Average Number of Highrise’s EU
Monthly Active Recipients of the Service
In accordance with Article 24(2) of the DSA, online platform providers are required to disclose the average number of monthly active recipients of their service in the EU every six months, beginning February 17, 2023. This figure is used, among other purposes, to determine whether a provider qualifies as a Very Large Online Platform (“VLOP”) or a Very Large Online Search Engine (“VLOSE”), defined as having more than 45 million monthly active recipients in the EU.
The estimated average number of monthly active recipients of Highrise in the EU for the six-month period ending on March 1st, 2025 is 51.2 thousand.
This information is provided solely to comply with Article 24(2) of the DSA. The methodology used to determine the number of monthly active recipients under Article 24(2) does not align with the Company’s internal methods for calculating daily active users or the geographic distribution of those users. Highrise does not otherwise disclose EU user metrics.
Measuring platform usage presents inherent challenges, and these figures are based on what we consider reasonable estimates of our user base for the relevant period. As our methodologies and platform evolve—whether through the incorporation of new data sets, technological advancements, or platform updates introducing new features—our estimates may also change. Consequently, the current period's metrics may not be directly comparable to those from previous periods.