If your rewards didn’t show up: Understanding event notifications helps identify why rewards might not appear and ensures informed troubleshooting steps.
Confirm the event has fully ended. Event rewards are typically distributed within 2-3 hours after an event ends, though they may take slightly longer in some cases.
Check your Inventory or Inbox—they may be delivered automatically.
Look for an NPC message from MojoMax, Clair, or Bruce, which confirms your eligibility and details your event results.
Make sure you met the minimum eligibility (some events require a minimum score, verified account, or crew membership).
Highrise uses NPCs like MojoMax, Clair, and Bruce to inform players about their event rewards; if no message is received, it indicates ineligibility.
If you still don’t see rewards, submit a ticket to Support with:
Highrise uses Non-Player Characters (NPCs) such as MojoMax, Clair, and Bruce to send notifications about event rankings, final scores, and rewards. Messages are only sent to users who meet the specific criteria for ranked rewards. If no message is received, it means one or more criteria were not met, irrespective of team status during the event.
Your username
Event name and date
Screenshots of your score/rank if possible
Additionally, include your rank and event results as this information is crucial for Support to investigate missing rewards. Providing screenshots of your final rankings and specifying the event score threshold could expedite the resolution process.