If your rewards didn’t show up: Understanding event notifications helps identify why rewards might not appear and ensures informed troubleshooting steps.
Additionally, some events in Highrise are designed without consumable rewards, such as visual-only gift boxes that grant automatic XP or other benefits directly to your event progress. Understanding these event-specific reward structures can help clarify why certain rewards may not appear.
Confirm the event has fully ended. While most rewards are dispatched in batches and typically process within the first 2 hours, some may take up to 24 hours to appear.
Check your Inventory or Inbox—they may be delivered automatically For a more specific path, navigate to Items > Consumable > Account Bound to locate and open your gift boxes.
Make sure you met the minimum eligibility (some events require a minimum score, verified account, or crew membership). For example, user rewards may be limited to the top 5,000 ranks, while crew rewards may be restricted to the top 100 crews. Additionally, contributing tickets to your crew during an event may be required to qualify for rewards, and only the top 100 ranked players in some events receive specific rewards like model items.
Check messages from designated NPCs for score confirmation. These messages confirm event results, tickets earned, and final standing. Deleted messages cannot be recovered, and not receiving one may indicate ineligibility for rewards. Specific NPCs include:
Mojo Max for Style events
Clair for Donate events
Bruce for Prank events
HRCreate for recent events
Restart the application to refresh your scores and inventory. This can resolve issues where updates are not reflected immediately.- Be aware that some events are designed without consumable rewards, such as visual-only gift boxes that grant automatic XP or other benefits directly to your event progress.
Legacy gift boxes from versions prior to 4.0 are no longer supported and their contents are unclaimable.- Be aware that event-specific items are often account-bound for a period after their release to preserve their value. These items become tradable only when their in-game description indicates tradability.
Bonus rewards in some events are tied to daily limits. Once the daily supply is exhausted, bonus rewards stop and resume after the next daily reset.
Certain events may have unique reward structures. For example, the final reward in the Prank event is TumblePuff Patches, with no additional random collectible rewards.
If you still don’t see rewards, submit a ticket to Support with: To contact Support, tap the 3-lines button at the top left corner of your screen, go to Settings, scroll to the bottom of the page, and click Support Center.
Your username
Event name and date
Screenshots of your score/rank if possible
Your rank and event results, as this information is crucial for Support to investigate missing rewards. Additionally, include details such as when you first noticed the issue and any supporting screenshots or videos to help Support investigate more effectively.
If you are unable to locate your scores in NPC messages, include your rank and event results when contacting Support. Providing screenshots of your final rankings, NPC message threads, and specifying the event score threshold could expedite the resolution process.
Additionally, understanding that some events are designed without consumable rewards or include visual-only gift boxes can help you determine if missing rewards are by design rather than a bug.