If your rewards didn’t show up: Understanding event notifications helps identify why rewards might not appear and ensures informed troubleshooting steps.
Confirm the event has fully ended. Some rewards take up to 24 hours to process
Check your Inventory or Inbox—they may be delivered automatically
Make sure you met the minimum eligibility (some events require a minimum score, verified account, or crew membership)
Check messages from designated NPCs for score confirmation. Deleted messages cannot be recovered, and not receiving one may indicate ineligibility for rewards.
Restart the application to refresh your scores and inventory. This can resolve issues where updates are not reflected immediately.
If you still don’t see rewards, submit a ticket to Support with: To contact Support, tap the 3-lines button at the top left corner of your screen, go to Settings, scroll to the bottom of the page, and click Support Center.
Your username
Event name and date
Screenshots of your score/rank if possible
Your rank and event results, as this information is crucial for Support to investigate missing rewards.
Additionally, include your rank and event results as this information is crucial for Support to investigate missing rewards. Providing screenshots of your final rankings and specifying the event score threshold could expedite the resolution process.