If your rewards didn’t show up:
Confirm the event has fully ended. Event rewards are typically distributed within 2-3 hours after an event ends, though they may take slightly longer in some cases.
Check your Inventory or Inbox—they may be delivered automatically.
Look for an NPC message from MojoMax, Clair, or Bruce, which confirms your eligibility and details your event results.
Make sure you met the minimum eligibility (some events require a minimum score, verified account, or crew membership).
If you still don’t see rewards, submit a ticket to Support with:
Check for a message from NPCs like MojoMax, Clair, or Bruce since this serves as official confirmation of reward eligibility.
Your username
Event name and date
Screenshots of your score/rank if possible
Additionally, include your rank and event results as this information is crucial for Support to investigate missing rewards.