"Purchases are disabled in your device!" means your phone or store account is blocking in-app purchases, so the payment never reached Highrise. Nothing was charged. The fix is in your device or app store settings.
How do I turn purchases back on?
iPhone or iPad: in your device's Settings app, check Screen Time. Under Content & Privacy Restrictions, in-app purchases must be allowed. If a parent or guardian manages your device, they need to change this.
Android: open the Google Play Store and check that you're signed in to a Google account. If your account is supervised with Family Link, a parent may need to approve purchases.
Make sure the app store account on the device is the one with your payment method.
Restart Highrise after changing the setting.
My payment was declined
The store rejected the payment method. In Highrise this can show as "Something went wrong with your last purchase." Check your store account:
The card or payment method on your store account is valid and up to date.
Your Google Play balance or gift card balance is enough for the purchase. If it isn't, add another payment method in Google Play.
PayPal or carrier billing is properly linked to your store account.
It says "Something went wrong with your last purchase"
The purchase didn't finish. The payment may have been declined, may still be pending with the store, or Highrise couldn't confirm it yet. If you were charged, Highrise retries the next time you connect and you won't be charged again. Restart the app and check your store's purchase history. If the purchase still hasn't arrived, see I paid for Gold or a pack but didn't receive it.
It says the item sold out or the sale is over
The message reads "This item has already sold out. Your purchase didn't go through." The offer ended or sold out before your payment finished. Check your store's purchase history to confirm there's no charge.
On Steam it says purchases are temporarily unavailable
Purchases in the Steam version of Highrise are turned off for now. Use the web store instead. The Windows and macOS versions downloaded from highrise.game don't take in-app payments at all, so their shop opens the web store.
Can I pay another way?
Yes. You can buy Gold and offers on the Highrise web store at https://highrise.game/shop, which has its own payment options. See Paying in the app or on the Highrise web store.
Still need help?
If the store shows a charge but Highrise doesn't, contact Support through Support Center in Settings with the receipt. For declined payments or store settings, Apple Support (https://support.apple.com) and Google Play Help (https://support.google.com/googleplay) can help with your store account.