Event worlds only open while their event is running. If an event is live and its world still won't load, update Highrise, restart the app, and try joining again from the event on your screen or from Travel.
Has the event ended?
Each event world closes when its event ends, and it can't be reopened for one player. The next event uses a new world. If you're looking for a past event's rewards, see When do I get my event rewards?
The event is live but the world won't load. What can I try?
Update Highrise to the latest version from your app store.
Fully close the app and open it again.
Join the event again. You may land in a different room, which often fixes it.
If you get stuck on the loading screen after cancelling a load, close the app completely and try again.
Check your connection. Event worlds need a stable connection.
How do I find Flutter Park or another special world?
Special worlds such as Flutter Park are Worlds you open from Travel. Search for the world's name and choose the result under Worlds. If it doesn't load, follow the steps above. Some of these worlds only run certain activities during limited-time events, and a world made for an event or collab that has ended may no longer be listed.
I was kicked out and the room reset. What happens to my progress?
Tickets you've already earned are saved. Things that only exist inside that room, such as running room boosts, a Crew campfire level, or event items you were carrying in some events, can be lost when a room resets. If you paid Gold for room boosts that ended because the whole room was reset or crashed, contact Support with roughly when it happened and which boosts were running. Leaving or switching rooms yourself ends room boosts, and that isn't refunded.
Can a world creator ban me?
Yes. Worlds made by other players have their own owners and moderators, who can ban people from their world. Highrise Support can't lift those bans. See Why was I kicked, muted, or banned from a Room or World?
Still need help?
Contact Support through Settings > Support Center. Include your username, the world or event name, your device, the app version, and a screenshot or recording of what you see.