Gifts are sent from the Inbox using Gift-only items, which you buy in the Gift Shop. You can't gift ordinary items from your inventory; to give a regular item to someone, use a trade.
How do I send a gift?
Open a chat with your friend in the Inbox.
Choose the gift option next to the chat bar.
Pick a gift from your Giftable Inventory, or follow the link to the Gift Shop to buy one.
Tap Preview Gift if you like, then choose Send Gift and confirm.
Your friend gets a message that you sent a gift, and claims it from the Inbox.
What is a Gift-only item?
It's a wrapped item that's made to be given away. Its contents are only revealed when someone claims it as a gift from another player. If you open your own Gift-only item from your inventory, it won't unpack; send it to someone instead.
Can I gift something from a friend's Wishlist?
Yes, if their Wishlist is public and the item can be gifted. Open their profile, view their Wishlist, and look for the gift option on giftable items.
How do I claim a gift I received?
Open the Inbox and go to Gifts. Tap Claim Gift to reveal what's inside. Some gifts from events or Highrise have a time limit, so claim them promptly.
Can I get a gift back after sending it?
No. Sent gifts can't be recalled. Double check the recipient before you send.
Still need help?
If you sent a gift and it never arrived, or a gift won't open, contact Support with both usernames, the gift name, the date, and a screenshot.