Ads and offers come from advertising partners, not from Highrise, so they aren't always available. Some players won't see an ad or a particular offer for a while, and that's not an error on the account.
Why is there no ad for me?
Partners only show an ad when they have one to show you. That depends on your region, your device, and the time of day. When there's no ad, the ad option may be missing, greyed out, or fail to load. Trying again later is the fix that works most often. Ad rewards also have a daily limit: when you reach it, the app says your rewards have run out, so try again the next day. Some ad rewards, like Daily Rewards, need a registered account.
The Earn tab, where ads and offers live, is only in the iPhone, iPad, and Android apps.
Why did the Gold amount for an ad change?
Ad rewards in the Earn tab are variable, not a flat rate. The Gold shown on the ad is what you get for that ad, and it can be higher or lower next time.
What can I try?
Close Highrise completely and open it again.
Check that your internet connection is stable.
Turn off any ad blocker, VPN, or private DNS that blocks ads.
Update Highrise to the latest version.
Try again later in the day.
I watched an ad but didn't get the reward
Watch the ad until it ends and you're back in Highrise. Closing it early can mean no reward. Then restart the app and check your balance. Your Transaction History shows ad rewards you received in the last 40 days.
I finished a game offer or survey but didn't get my Gold
Game offers and surveys in the Earn tab are tracked by the partner that runs them, and some take a while to confirm. Make sure you met every requirement listed in the offer, such as reaching a level within the time limit. If the Gold still hasn't arrived, use the help or missing-reward option inside that partner's offer page, because the partner decides whether the offer was completed. Highrise can't confirm or replace offer rewards for them.
Why do some offers disappear?
Partners change their offers often, and an offer can end or stop being shown in your region at any time.
Why was Gold from an offer or survey taken back?
A partner can reverse a reward after it's paid, for example if it later decides the offer or survey wasn't completed. Your Transaction History shows these as a clawback. Ask the partner through its offer page if you think that's wrong.
Still need help?
If ads never load for you after trying the steps above, contact Support through Support Center in Settings. Include your username, your device model, and a screenshot of what you see. For other ways to earn, see How can I get Gold and Bubbles for free?