Oh no! Double Charged or Bought Something by Mistake? Here's What to Do.
We know mistakes can happen, and nothing ruins a great game session like a billing issue. If you've been double charged or accidentally made a purchase, follow these steps to resolve it quickly:
Check Your Purchase History:
For iOS: Open the Settings app, tap on your name, then 'iTunes & App Store'. Tap your Apple ID, then 'View Apple ID'. You might need to sign in. Tap 'Purchase History' to check for any duplicate charges.
For Android: Open the Google Play Store app. Tap the three horizontal lines (menu) in the top left corner. Tap 'Account' then 'Purchase History' to check for any duplicate charges.
Request a Refund:
For iOS: Go to reportaproblem.apple.com, log in with your Apple ID, find the purchase in question, and select 'Report a Problem'. Choose the appropriate option and submit your request.
For Android: Open the Google Play Store app, go to 'Account', then 'Purchase History'. Find the purchase, tap on it, and select 'Request a Refund' or 'Report a Problem'. Fill out the form and submit it.
Contact Highrise Support:
If you're unable to get a refund through Apple or Google, reach out to us directly. Open the app, tap the gear icon for settings, select 'Help Center', then 'Contact Us'.
Provide all necessary details: your player ID, a screenshot of the purchase receipt, and a description of the issue. Our support team will investigate and assist you.
Prevent Future Issues:
Double-check your purchases before confirming them.
Enable purchase authentication to avoid accidental buys. For iOS, go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Require Password. For Android, go to Google Play Store > Settings > Require authentication for purchases.
Mistakes happen, but we’re here to help ensure your Highrise experience remains smooth and enjoyable. Thanks for your patience, and happy gaming!