How do I check the Reward Probabilities for Grabs?
On a Grab screen, click the little info icon next to the Grab's name. This will bring up the Pull Rates for that grab and any Swap Rates (if that grab has swapping enabled).
The probabilities for each item are based on its rarity, meaning rarer items typically have lower chances of being won, and this data can guide your decisions before pulling.
Each pull is an independent event. Probabilities for items are fixed. They do not increase nor decrease based on previous pulls.
Probabilities are global. The displayed rates apply equally to all players.
Guarantees
Highrise’s grab machines are designed to operate purely on chance. To further safeguard the pulls that a player makes, we have Guarantees set in place. Due to the probabilistic nature of grabs and the assurance of system fairness, no compensation can be provided for perceived bad luck.
Every 10 Pulls
You are guaranteed to receive at least one Epic (or higher) within every 10 pulls. If no Epic is obtained within the first 9 pulls, the 10th pull guarantees it. This counter resets whenever you obtain an Epic or higher item.
Every 90 Pulls
You are guaranteed to receive one Featured item within every 90 pulls. If no Featured item is obtained within the first 89 pulls, the 90th pull guarantees it. This counter resets whenever you obtain a Legendary or higher item.
Duplicate Protection Guarantee
The guaranteed Featured item within 90 pulls will be a Legendary (or higher) item that you do not already own. This only applies when Wishing is turned off.
Overlapping Guarantees
If both the Epic (10-pull) and Featured (90-pull) guarantees are triggered at the same time, you will receive the higher-tier reward (Legendary or higher).
Reset Conditions
The Legendary (90-pull) guarantee resets after obtaining a Legendary or higher item.
Guarantee progress is tracked per grab.
Note: Featured Pity resets if you get any Featured item. The same applies for Legendary and Epic pities.
Wishing
Pressing the Make a Wish button on the Grab screen will direct you to the options where you can wish for one Featured item for that Grab.
When you pull a Featured item, there is a 50% chance it will be your Wished item.
If the Featured item is not your Wished item, your next Featured item is guaranteed to be your Wished item.
You can currently wish for Legendary or higher items only.
When Wishing is active on the grab, Duplicate Protection Guarantee is disabled.
Reset Conditions
The Featured (90-pull) guarantee resets after obtaining a Featured item.
The Wish gets reset after obtaining the Wished item.
Guarantee progress is tracked per grab.
Note that not all grabs have the Wishing function.
Collection Completion
Each grab collection has a reward track tied to completion. Every unique pull you make contributes to your completion count for that specific Grab. To view the items you have collected so far, you can press the > icon.
To view the reward for completing a Grab collection, press the button indicated by the arrow.
Duplicate items do not affect collection progress.
Rewards such as Progress rewards, Limited-Time rewards, or items obtained outside of pulls (e.g., shop purchases) do not count toward collection progress.
Are the Pull Rates the same for all Grabs?
No, Pull Rates are not the same for all Grabs and change very often. We recommend checking the Pull Rates before you begin pulling any grab. Changes occur due to updates, event rotations, or adjustments in grab configurations, which is why staying updated is crucial.
If an item in a Grab has a 10% Pull Rate, and I've spun it 100 times, how have I not won the item? Is the Grab rigged?
While it might be some bad luck, it's most definitely not rigged. The common misconception here is not realizing each pull is an independent variable. Highrise guarantees system integrity by programming probabilities accurately and enabling guarantees and wishing, ensuring fairness and randomness in every outcome.
Imagine our game's pulls like reaching into a bag of 100 marbles, where 10 are red (winning marbles) and 90 are blue. Each pull is like pulling out a marble, checking its color, and then putting it back. No matter how many times you reach in, your chance of pulling out a red marble is always 10%.
Just like pulling marbles from the bag, each game pull is an independent event. This means that pulling 100 times doesn't guarantee you'll pull out 10 red marbles. It's completely possible to have a streak of blue ones because every pull is a fresh chance, not affected by the previous or future pulls.