Don't worry if you can't seem to find your favorite plushie! When you so thoroughly imbue virtual items with life of their own, it is to be expected that they will occasionally go rogue and simply up and disappear to who knows what god-forsaken place for their occult plushie rituals.
Missing items in the app can include plushies and other virtual objects. A simple restart will bring any of these missing items home again!
Double tap on the home button on your device (or swipe up to launch your multitasker). Swipe up on the preview for Highrise, and then reload the app. Any missing items should reappear in their respective clothing, furniture or gold bar inventory.
Still not there? Before restarting, ensure that you are using the latest version of the Highrise app, as updates often resolve bugs or glitches. Open your device's app store, search for the Highrise app, and install any available updates before proceeding.
We can help track it down! In your support ticket, be sure to include such information as: Additionally, check the MY ITEMS section within the app under CONSUMABLES or ACCOUNT BOUND sections, as sometimes items may be listed there. For missing quest items, make sure to locate them under account-bound items.
When you first acquired the item, and from whom
When you first noticed it missing
Was it ever in your Storefront?
Was it ever in trade?
With whom were you trading, and when?
What's its favorite bedtime snack?
Were you wearing it during an update?
And any other information which may be useful! If you notice it disappeared after you equipped a new grab item, for example, we may be able to trace whatever bug caused it to vanish.
Specify your device's make, model, operating system, and the version of the Highrise app you are using to aid in troubleshooting.