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How do I connect or disconnect Apple, Google, Facebook, Snapchat, or a phone number?

Add or remove login methods on your Highrise account from Connected Accounts, and fix "already in use" errors.

Open Settings, then Connected Accounts, and tap the service you want to connect or disconnect. A connected login lets you get into the same Highrise account with one tap on any device that supports it.

How do I connect a login?

  1. Open Settings, then Connected Accounts.

  2. Tap Apple, Google, Facebook, Snapchat, or Phone Number.

  3. Follow the sign-in steps for that service. For a phone number, enter the 6-digit code Highrise texts you.

Your account must be registered first. If Highrise shows Registration Required, see Why does Highrise say I need to register my account? If Safety Lock is on and you're on a new device, Highrise asks for your PIN.

Which services can I connect on my device?

  • Google: all versions of the app.

  • Apple: iPhone, iPad, and the Mac App Store version of the Mac app.

  • Facebook: everywhere except the Windows app.

  • Snapchat and phone number: phone and tablet apps only.

  • Phone numbers must be US numbers.

If your account doesn't have an email address yet, connecting Apple, Google, or Facebook can save that service's email address to your Highrise account. Check it in Settings, then Account Management, then Email.

How do I disconnect a login?

Open Settings, then Connected Accounts, tap the connected service, and choose to disconnect it. You can't remove your only way to log in, so add another login method or an email and password first. If the account has no email address, Highrise asks you to Link Email before it lets you disconnect.

It says the account or phone number is already in use

Each Apple, Google, Facebook, or Snapchat account and each phone number can be connected to one Highrise account at a time.

  • Apple, Google, Facebook, or Snapchat: it's probably connected to another Highrise account of yours. Log in to that account, make sure it has another way to log in, disconnect the service there, then connect it to the account you want.

  • Phone number: if the number is on another account that has another way to log in, it moves to the account you're connecting it to. If you see Phone number already in use, the number is the only login on that other account. Log in to it (tap Login to existing account), add a password or another login there, then connect the number again.

Does Highrise post to my social accounts?

No. Highrise uses the connection to log you in and won't post anything for you.

Still stuck?

If a connected login opens the wrong account or can't find yours, see How do I log in to my Highrise account?

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