Log in with a method that is already connected to your account: your Highrise username and password, Apple, Google, Facebook, Snapchat, or a phone number. Each method only opens the account it is connected to, so a different method can't find your account.
Which login methods can I use?
Username and password: works in every version of the app and on highrise.game. Type your Highrise username, not your email address. Passwords are case sensitive.
Apple: on iPhone, iPad, and the Mac App Store version of the Mac app, when Apple is connected to your account.
Google: in the app and on highrise.game, when Google is connected.
Facebook: in the app and on highrise.game, when Facebook is connected. The Windows app doesn't offer Facebook login.
Snapchat: phone and tablet apps only.
Phone number: phone and tablet apps only, with a US phone number. Highrise texts you a 6-digit code.
Discord and Steam can be linked to your account for community perks and rewards, but they are not login methods. See How do I link or unlink Discord or Steam?
Highrise can't find my account. What should I try?
Try the other methods you might have used when you set the account up, starting with your username and password. If you never added a login method, the account is unregistered and lives only on the device where you made it. See Why does Highrise say I need to register my account?
I forgot my password. What now?
Use Forgot your password? on the login screen. Full steps are in How do I reset my password?
What do the login error messages mean?
Incorrect Password: the password doesn't match that username. Passwords are case sensitive. If you're not sure of it, use Forgot your password?
"This ... account is not connected to any Highrise accounts": the Apple, Google, Facebook, or Snapchat account you picked isn't connected to a Highrise account. Try the login method you used when you set the account up.
Can't Find Account with "This number has not been registered yet": that phone number isn't connected to a Highrise account. Try another login method.
Incorrect Code: the 6-digit code didn't match. Tap Resend code to get a new one. If the app says you need to wait before requesting a new code, wait for the timer.
Account already exists while signing up: an account already uses those details. Log in instead of creating a new account.
Credentials Invalid while signing up: check the email address you typed and try again.
"Too many attempts, try again later.": wait a while before trying again.
Account Secured in the app, or "Account is locked, please contact support." on the website: see My account is locked.
"The account you are trying to login to has been deactivated.": the account was deleted or deactivated. See Can I restore a deleted account?
"This account has been suspended until" a date, or "This account has been suspended.": the account has a moderation suspension. See How do I appeal a ban, mute, or warning?
A screen saying your account is locked until you verify your age: see Why is my account locked or restricted until I verify my age?
Still can't log in?
Contact Support from another Highrise account on the same device: open Settings, then Support Center. Include the username of the account you're trying to reach and the login method you normally use. Never send your password, PIN, or a login code.