On the login screen, tap Forgot your password?, enter your Highrise username, and tap Send Email. Highrise sends a reset link to the email address saved on your account. The link works for 24 hours.
How do I reset my password?
On the Highrise login screen, tap Forgot your password?
Enter your username (not your email address).
Tap Send Email.
Open the email and follow the link to set a new password on highrise.game.
Log in with your username and the new password.
The same Forgot your password? option is on the login window at highrise.game.
Why didn't I get the reset email?
The email goes to the address saved on the account, which may not be the one you're checking.
Check spam, junk, and promotions folders.
If the account has no email address, no email is sent, even though the app tells you to check your email. Highrise removes an address from the account if emails to it keep bouncing, so check that one is still saved: see How do I add, change, or verify the email on my account?
If you asked several times in a row, you may see "Too many attempts, try again later." Wait, then try once.
If someone changed the email on your account, see I think my account was hacked.
I log in with Apple, Google, Facebook, or my phone. Do I have a password?
Only if you added one. Log in with the method you connected instead. Once you're in, you can add a password in Settings, then Account Management, then Password.
How do I change my password while logged in?
Open Settings, then Account Management, then Password.
Enter your current password.
Type your username to confirm it's you, then tap Change password.
Enter your new password (at least 6 characters, case sensitive).
Highrise staff will never ask you to change your password. Changing your password signs out every session on your account, so log back in with the new password if asked. If Safety Lock is on and you're on a new device, Highrise asks for your Safety Lock PIN first.
Still locked out?
If the reset email can't reach you, follow I can't get into my account. How do I recover it? Support never asks for your password or reset link.