Open Settings, then Account Management, then Email, and enter an address you can open. Highrise uses this address for password resets, Safety Lock resets, and security notices, so keep it current.
How do I change my email?
Open Settings, then Account Management, then Email.
Enter the new address in both fields.
Tap Send Verification Email to save it and verify it in one go (see below). Leaving the screen also saves the new address, but it stays unverified.
If you're replacing an address that's already saved, Highrise may ask you to type your username to confirm it's you. Type it and tap Change email.
If Safety Lock is on and you're on a device where you haven't entered your PIN, enter your Safety Lock PIN.
If you see "This email address can't receive mail. Please use a different one.", that address can't get email from Highrise, so pick another. Highrise staff will never ask you to change your email.
When the email changes, Highrise sends a notice to the previous address. Only you should be able to change it, so treat an unexpected notice as a warning sign.
How do I verify my email?
Highrise doesn't send the verification email on its own. On the Email screen, tap Send Verification Email. If the button isn't available yet, the screen tells you what's needed first. Open the email and follow the link, and check spam if it doesn't show up. Until your email is verified, Account Management in Settings shows a reminder badge.
An email address that's already verified on a different Highrise account can't be verified again on this one.
I got an email saying my email changed, but I didn't change it
Someone else may have access to your account. If you can still log in, change your password and set your email back right away, then follow I think my account was hacked.
Why did my email disappear from my account?
If an email to your address bounces permanently, for example because the inbox no longer exists, Highrise removes that address from your account and won't accept it again. Add a different, working address in Account Management and verify it.
I can't open the email on my account anymore
You can still log in: change the email to one you can open, using the steps above.
You can't log in: a password reset would go to the old address, so you'll need Support. Follow I can't get into my account. How do I recover it?
Can Support change my email for me?
Support only changes account details after confirming you own the account, through the recovery process linked above. Support never asks for your password, PIN, or any code sent to your email.