Every purchase in the Highrise Store on the web earns points. Points move you along the store's Bonus Track, where you unlock rewards to claim. Points and progress reset at the end of each store season, so claim your rewards before then.
Where is the Highrise Store?
It's at highrise.game/shop. You sign in with your Highrise account and pay in your browser. For how web purchases compare with in-app purchases, see Paying in the app or on the Highrise web store
How do I earn points?
Every purchase in the Highrise Store earns points toward your next Store Bonus. Some in-app sales also include Highrise Store points as part of the pack.
How do I claim Bonus Track rewards?
Open the Bonus Track in the Highrise Store and tap Claim on a reward you've unlocked. The reward is delivered to your account the next time you log in to Highrise.
What are Cart Bonuses?
Cart Bonuses are extra rewards you get at checkout. The cart shows which bonuses your order will earn.
When do points reset?
At the end of each store season, all points and Bonus Track progress reset.
What is the Loyalty Shop Event Chest?
It's a reward chest from the store whose contents match the current weekly event. If you opened one right as a new event started and got items for the previous event, contact Support.
My purchase or points didn't show up. What should I do?
A web purchase appears in your account once the payment is confirmed, which can take several minutes. You also get an email when it's processed. If points didn't count because you bought right as the track refreshed, or the purchase still hasn't arrived, see I paid for Gold or a pack but didn't receive it or contact Support through Settings > Support Center with your username, the invoice ID, and the time of purchase.