Highrise's safety team takes action on accounts that break the Community Guidelines. When it does, the app shows a notice with the type of action and the reason, plus a timer if the action ends on its own. You may also get a message about it in your Highrise inbox.
What does each action mean?
Reminder (a warning): "Your account has been reviewed by our safety team." It doesn't limit your account. It's a reminder to follow the rules, and repeat violations can lead to stronger action.
You Have Been Muted: until the mute timer ends, you can't use public chat, voice chat, private messages, or the newsfeed. Everything else works.
You Have Been Suspended: you can't use your account until the suspension ends. It lifts automatically when the timer runs out.
You Have Been Banned: your account is permanently suspended from Highrise.
Why didn't I get a warning first?
Most enforcement steps up with repeat violations, so a first, minor problem usually gets a lighter action. Serious violations, such as anything that endangers a minor, can lead straight to a ban.
Someone else used my account. Does that change anything?
You're responsible for everything done on your account, including by friends or family you let use it. If someone got in without your permission, follow I think my account was hacked as well as appealing.
Can an action on one account affect my other accounts?
Yes. Each account follows the same rules, and a violation on one account can lead to action on other accounts that belong to the same player. Using another account to get around a ban, mute, or block breaks the rules on its own.
Is my account locked because of my age instead?
If the notice asks you to verify your age, or says your account is locked to confirm your date of birth, that isn't a penalty for breaking a rule. Verify your age to unlock it. See Why is my account locked or restricted until I verify my age?
My app says my account is locked
A message that your account is locked and you should contact Support is usually a security lock, not a penalty. See My app says "Account is locked, please contact support."
I was only removed from one Room or World
That comes from the owner of that space, not from Highrise. See Why was I kicked, muted, or banned from a Room or World?
Can I ask for a review?
Yes. If you think the action was a mistake, send an appeal. See How do I appeal a ban, suspension, mute, or warning? Please don't make a new account while you wait: that counts as getting around the action.