The Gold Pass is a pack in the shop that gives you some Gold right away, then more Gold every day for a set number of days. You have to claim the daily Gold yourself each day. The shop shows the exact amounts, the number of days, and the price before you buy.
How do I claim my daily Gold?
Log in and open the Gold Pass in the shop's Gold tab, under Buy, then claim that day's Gold. It isn't added automatically. Turn on push notifications for Highrise to get a reminder when your Gold is ready.
When does the daily claim reset?
Once a day at a fixed time in UTC. The Gold Pass info screen in the shop shows the reset time.
What if I miss a day?
That day's Gold is lost. Missed Gold can't be refunded, added later, or carried over to another day, so claim it every day.
How long does the Gold Pass last?
It's valid for a set number of days from the time you bought it. The info screen shows how long. Unclaimed days after it ends are lost.
Can I buy another Gold Pass while one is active?
No. Each account can have one active Gold Pass at a time. You can buy a new one after the current one ends.
It says the Gold Pass isn't available for my account
Some accounts can't buy the Gold Pass. If you think that's a mistake, contact Support.
I bought the Gold Pass but can't claim
Restart Highrise and open the Gold Pass again.
Make sure you're on the account you bought it on.
Update the app.
If it says "This payment card claim is not available now," or you still can't claim, contact Support through Support Center in Settings with your username, the receipt, and a screenshot of the Gold Pass screen. Support can check the pass, but can't add back days you didn't claim.
Where can I see my Gold Pass Gold?
Each claim appears on your Transaction History page for 40 days. See How do I see how much I've spent on Highrise?