To permanently delete your Highrise account, follow these steps:
Have the latest app version installed
Click the hamburger menu button on the top left.
Go to Settings
Select 'Account Management'
Select 'Delete Your Account'
Tap the 'Enter Credentials To Begin' button
Enter your Safety Lock (if enabled) and password
Tap the 'Begin Account Deletion' button
You'll have 24 hours to cancel the request if you change your mind. After that, your account will be deactivated and all data will be permanently deleted after 30 days. During the 30-day deactivation period, your account will be inaccessible, but you can request restoration by contacting Highrise support or following the instructions provided in the confirmation email. If no such request is made, the account and all associated data will be permanently purged after the deactivation period concludes.
If your account has been deactivated and you would like to cancel the deletion, please contact our support team before the 30 days of your deletion request. Restoration requests must be submitted within the mandatory 30-day deactivation period by either contacting support or using the confirmation email instructions. After this period, restoration is no longer possible.
FAQs
Why is there a 30-day deactivation period? The 30-day window allows users a grace period to change their minds and restore their account.
Can I still access my account during the deactivation period? No, accounts are inaccessible during this time but can be restored upon request.
What happens if I do not confirm the deletion via email? If the deletion is not confirmed, your account will stay active and the process will not begin.
Warning: Once your Highrise account is deleted, this cannot be undone! Your account and all of its data will be removed. To avoid data loss, ensure you have backed up any necessary information before initiating the account deletion process.