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Can I recover or delete my account?

You can request to recover or permanently delete your account.

Updated today

To recover:

If your account was disabled or deleted, recovery may be possible if:

  • It was done recently (within 30 days)

  • You can verify ownership

Submit a recovery request via support with:

  • Your username or email

  • Date and reason for deletion if known

    Note: Account recoveries must be initiated in-app from the same device you previously logged in from. We are unable to recover accounts via email requests.

To permanently delete your account:

  1. Go to Settings > Account > Delete Account

  2. Follow the steps to confirm

Once deleted, your data is not recoverable. Our team cannot delete your account for you, you must do it yourself via the Highrise app.

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