Can I undo a trade or get my item back?
All trades in Highrise are final—we’re unable to reverse them or return items once a trade is confirmed.
When both users confirm a trade, the system completes the transaction automatically. We do not offer manual item recovery, rollbacks, or refunds for completed trades—even if it was a mistake or you changed your mind.
Before confirming a trade:
Double check the items on both sides.
Use the lock feature to avoid last-second changes.
Only trade with users you trust.
We also cannot recover items lost in trades where:
You were unsure about the trade but accepted anyway.
The other person changed or removed items before confirming.
You traded with someone who later deleted their account.
If you believe a scam was involved, report the user immediately. Our moderation team reviews all scam reports case-by-case.