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What should I do if I was scammed?

Report scams quickly with screenshots and details.

If you were scammed in a trade:

  1. Take screenshots of the interaction and usernames

  2. Report the user directly from their chat messages or room comment

  3. Block the user to prevent further contact and secure your account.

  4. Use the in-app reporting system to submit a detailed report to the Trust & Safety Team, including screenshots and context.

The Trust & Safety Team investigates reports case-by-case. All trades are final and cannot be reversed, and Highrise does not return gold or items lost due to scams or unauthorized account access.

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