If your account has been muted, suspended, or permanently banned and you believe it was a mistake, you can submit an appeal directly to the Highrise moderation team. Warnings, however, are not appealable as they are considered educational and do not restrict account usage.
To appeal a moderation action:
Open the Settings menu in the Highrise app
Tap “Help” or “Contact Support”
Select a topic related to your restriction (e.g., “Ban Appeal” or “Suspended Account”)
Provide the following:
Your username
A short explanation of the situation
Any relevant context or screenshots
Option 2: Contact Support via Email
Use the registered email or an active one to contact [email protected].
Clearly mention your username and provide all required details (e.g., receipts, device model, and account creation details).
Important rules for appeals:
Required Documentation and Information
When submitting your appeal, prepare the following details to verify your account ownership:
The username of the banned, muted, or suspended account
Receipts of past purchases (if available) and the approximate total spent
Alternate usernames, if applicable
Location where the account was created (country, state, and city)
Device name/model used for account creation
The date of birth entered when creating the account
Linked email addresses or social media accounts (if any)
Providing this information ensures accurate verification and speeds up the review process.
Appeals must be submitted within 30 days of the action (EU users may have up to 6 months per Digital Services Act)
You may only appeal your own account—third-party appeals are not accepted
Submitting multiple tickets for the same issue can delay the review process
Final decisions are not reversed unless there is clear evidence of an error
Warnings cannot be appealed as they are educational and not restrictive in nature.
Tips for better outcomes:
Be honest and concise in your message
If you acknowledge a rule violation, describe what you’ve learned and how you’ll follow the guidelines moving forward
Ensure your appeal includes required verification details like account creation area and device information, as these can expedite the process.
If your appeal is accepted, your restriction may be reduced or removed. Otherwise, the original penalty will remain in place.