If your account has been muted, suspended, or permanently banned and you believe it was a mistake, you can submit an appeal directly to the Highrise moderation team.
To appeal a moderation action:
Open the Settings menu in the Highrise app
Tap “Help” or “Contact Support”
Select a topic related to your restriction (e.g., “Ban Appeal” or “Suspended Account”)
Provide the following:
Your username
A short explanation of the situation
Any relevant context or screenshots
Important rules for appeals:
Appeals must be submitted within 30 days of the action (EU users may have up to 6 months per Digital Services Act)
You may only appeal your own account—third-party appeals are not accepted
Submitting multiple tickets for the same issue can delay the review process
Final decisions are not reversed unless there is clear evidence of an error
Tips for better outcomes:
Be honest and concise in your message
If you acknowledge a rule violation, describe what you’ve learned and how you’ll follow the guidelines moving forward
If your appeal is accepted, your restriction may be reduced or removed. Otherwise, the original penalty will remain in place.