If you discover an exploit, do not try to continue to use it—report it to our team right away.
Exploits (such as duplicating items, bypassing restrictions, or modifying game behavior) harm the experience for everyone and are strictly against Highrise rules. Attempting to use or share an exploit—even just once—can lead to a permanent ban.
Here’s what to do instead:
Don’t use the exploit.
Even one use can trigger automated moderation or account penalties.Gather any useful details.
Include a description of what you saw, how it happened, and screenshots or screen recordings if available.Report it to our Support Team:
In the app: Go to Settings > Help > Support
Or visit: support.highrise.game
Your report helps us keep Highrise fair and fun for everyone. We appreciate your honesty and encourage all users to report anything suspicious.
Reminder: Sharing exploit instructions with others is also a violation of our Community Guidelines.