If you were kicked, muted, or banned from a specific room or world in Highrise, but your account is still active overall, this action was most likely taken by the owner or moderation staff of that specific space, not by the Highrise Trust & Safety team. Platform-wide actions, however, are taken only by Highrise Trust & Safety following a formal process with warnings, except in cases of severe violations.
Additionally, technical errors could also restrict entry to a room, such as app version conflicts or cached asset issues.
🏠 Room & World Moderation: How It Works
Highrise allows creators of rooms and worlds to set their own additional rules—on top of our platform-wide Community Standards—to help them build the kind of environment they want. Think of each room like its own small community, similar to how subreddit moderators can add their own rules on Reddit.
Community Standards = baseline rules for everyone
Room rules = optional extra rules that creators can add
Enforcement = okay in their own room, as long as it doesn’t override our main standards
This structure gives creators autonomy, while still keeping everyone protected under our platform policies. Let me know if you'd like to surface this in a Help Center or in creator comms!
Room owners and their assigned moderators can:
Set additional guidelines specific to their space
Kick, mute, or ban users who violate those local rules
Create the type of environment they feel best fits their vision.
⚖️ What They Can’t Do
Violate or override Highrise’s official Community Standards
Use moderation tools in a discriminatory, abusive, or harmful way
Ban users platform-wide (only Highrise Trust & Safety can do that)
👥 What This Means for You
If you’ve been removed from a room:
It does not mean your account is banned from Highrise
You are still free to join other rooms or worlds across the app
We recommend reaching out respectfully to the room owner if you believe it was a misunderstanding
If the issue persists due to technical problems, try troubleshooting steps such as clearing cached assets or performing a clean app reinstall.
Room owners have discretion over who can participate in their spaces, as long as their actions don’t violate platform rules. If you believe a room’s moderation was abusive or against our policies, you can report the room using the in-app report function.
If your access issues seem unrelated to moderation, refer to troubleshooting steps like clearing downloaded content or reinstalling the app.
🚨 Important Note
Only the Highrise Trust & Safety team can take actions like suspending your entire account or issuing a platform-wide ban. These actions follow a formal review process based on our Community Standards. In many cases, users receive warnings before further action is taken. However, serious violations, such as event manipulation or exploitation through automation, can result in immediate bans without prior warnings.
Understanding Highrise’s Strike System and Warnings
Highrise employs a strike system to ensure that users are following the community guidelines. Violations are followed by in-game warnings, which serve as opportunities for users to correct their behavior before any further enforcement is applied. Receiving a warning does not mean your account will be immediately banned. However, repeated violations or lack of compliance after warnings can lead to stricter actions, including bans. Users are encouraged to remain aware of the guidelines and adjust behavior to avoid future enforcement measures.
Immediate Account Bans
While the strike and warning system provides opportunities for correction, certain violations are serious enough to result in an immediate ban without warnings. Examples include: - Event manipulation - Use of multiple accounts to gain advantages - Exploitation through automation If such actions are detected, bans may be applied immediately, even if the user is offline at the time.
Why Didn’t I Receive a Warning Before My Ban?
Not all violations warrant a prior warning. Serious rule violations, such as those mentioned above, can lead to immediate action. This is to ensure the integrity and fairness of the community.
User Accountability
Highrise expects all players to maintain responsibility for their accounts. Violations tied to an account are enforceable regardless of who performed the action. The argument of being unaware of the rules or claiming that someone else used the account is not considered a valid defense. Community Guidelines and Terms of Service are made available during the sign-up process and in-app, so users are expected to be familiar and compliant with all requirements.