Yes. If you believe a suspension or ban was issued in error:
Go to Settings > Support and open a new ticket
Include your username and explain why you think the action was incorrect
After submission, the Trust & Safety or Appeals team will review your case, investigate account activity, and assess whether the enforcement action was justified.
Attach screenshots if applicable
Most appeals are typically processed within 48 hours, though this may vary depending on the complexity of the case. False or repeated appeals may be disregarded. Additionally, appeals must be submitted within the specified timeframes: 3 days for suspensions/mutes and 30 days for account bans. Appeals submitted after this period are ineligible for review. Common reasons for appeal denials include severe violations such as sexual solicitation or offline trading, confirmed violations of community guidelines, and final decisions unless new, material evidence is provided. If your appeal is successful and your account is reinstated, you can log in using your username and password. It is recommended to review Highrise's Community Standards to avoid future violations, as repeated violations may result in a permanent ban without the possibility of another appeal.
