At Highrise, we care about your privacy and want to make sure you know how your personal data is handled. If you reside in the European Union (EU) or the European Economic Area (EEA), your personal data is protected under the General Data Protection Regulation (GDPR). This page explains your rights and how you can exercise control over your information within Highrise.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right of Access: You can request a copy of all the information we store about you.
Right to Rectification: If any information is incorrect or outdated, you can request a correction.
Right to Erasure ("Right to Be Forgotten"): You can request that your information be permanently deleted from our systems.
Right to Restrict Processing: You can ask us to limit the use of your data under certain circumstances.
Right to Data Portability: You can request that your data be transferred to another service.
Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
How to Request Your Data or Exercise Your Rights
If you wish to access, modify, or request the deletion of your data, follow the steps below:
Contact our support team
Send an email to here with the subject "GDPR Data Request".
Provide necessary information
To protect your account, we may ask you to provide verifiable details, such as your account ID, the linked email address or other.
Wait for request processing
We process all requests within up to 30 days, as required by GDPR.
When We May Not Comply with a Request
While we strive to respect your rights under GDPR, there are certain situations where we may not be able to fully comply with a request, including:
Legal Obligations: If we are required to retain certain data for legal, regulatory, or compliance purposes.
Fraud Prevention & Security: If deleting or restricting access to your data would compromise security, fraud prevention, or the enforcement of our terms of service.
Ongoing Transactions: If your data is linked to an active transaction, such as purchases or unresolved disputes.
Technical Limitations: In some cases, it may not be technically possible to fully erase all traces of data, but we will always work to minimize retention
If you have additional questions about how we protect your data, check our Privacy Policy or contact us through support.
We are committed to ensuring that your experience in Highrise is safe and transparent. Thank you for playing with us!