Highrise

What to check and how to get help with missing Gold.

I didn’t receive my Gold purchase—what do I do?

Here’s how to request a refund from Apple or Google.

How do I get a refund?

Learn what Gold can buy and how to use it in the app.

What is Gold and how do I use it?

Use Bubbles to decorate and participate in events—for free.

What are Bubbles and how are they used?

Yes—here’s how to get free currency through gameplay.

Can I earn Gold or Bubbles without paying?

Use Gold Bars to trade or gift Gold safely between users.

What are Gold Bars and how do they work?

How do I check how much I’ve spent?

How do I find a missing item or who I traded it to?

Purchasing, refunds, spending history, and missing items.

Currency & Purchases

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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