If you bought Gold but it hasn’t appeared in your account:
Check if the transaction was charged to your payment method
Verify the specific card used for the transaction by reviewing your receipts or bank statements to ensure the correct processing.
Restart the Highrise app and check your Gold balance again
Confirm you’re logged into the correct Highrise account
If you still don’t see it, contact support and include:
For iOS users, check your Apple purchase history to confirm if the transaction went through. If issues remain, Apple Support can assist in resolving billing discrepancies.
Your username
Date and time of the purchase
Transaction receipt from Apple/Google/Xsolla
If your payment provider is Xsolla, use their official support page to report and verify the transaction for quicker resolution.
Purchases can take a few minutes to process, especially during high traffic. Delays might also occur due to issues with the payment provider or discrepancies in payment verification systems. Verifying your transaction details with your card issuer or payment provider can help address these delays.