If you bought Gold but it hasn’t appeared in your account:
Check if the transaction was charged to your payment method
Restart the Highrise app and check your Gold balance again
Confirm you’re logged into the correct Highrise account
If you still don’t see it, contact support and include:
Your username
Date and time of the purchase
Transaction receipt from Apple/Google/Xsolla
Purchases can take a few minutes to process, especially during high traffic.