You can verify your age yourself in the Highrise app: open Settings, tap Privacy, then tap Age Verification. The check is run by Persona, our verification partner, and uses a live selfie plus a photo of your government-issued photo ID.
How do I start age verification?
Sign in to the Highrise account you want to verify.
Open Settings and tap Privacy.
Tap Age Verification and follow the steps on screen.
You can also start from Edit Profile on your profile, or from the Verify My Age button if your account was locked or restricted for age. The Age Verification option goes away once your verification is complete.
What do I need to verify?
A device with a working camera, and camera access turned on for Highrise.
A valid government-issued photo ID that shows your date of birth, such as a passport or driver's license. Accepted ID types depend on your country.
A few minutes in good light so you can finish in one go.
On phones, tablets, and the Mac app, verification opens inside Highrise. On the Windows app it opens in your web browser, so you'll need a webcam, and your account updates once the check finishes instead of showing a result screen.
Take the selfie live, facing the camera. Photos of photos and screenshots won't pass. For how your data is handled, see What happens to my selfie and ID when I verify?
Is the selfie enough, or do I need the ID step too?
The selfie only gives an age estimate, which Highrise uses to set your account's age limits. Age Verified 18+ status, needed for voice chat and 18+ Rooms and Worlds, requires both the selfie and the ID check to pass.
What happens when I finish?
Highrise updates your account automatically as soon as Persona returns a result. You'll see one of these messages:
Valid Age ("Age Check Complete"): your account's features now match your verified age. If you're 18 or older and passed the ID step, the Age Verified 18+ badge appears on your profile.
Underage: the check showed you're under 13, the minimum age for Highrise, and the account is suspended until you turn 13.
Verification Error: something went wrong. Try again.
If you're 13 to 17, some features stay off until you turn 18. See Which features are limited by age?
Can I pick up where I left off?
Yes, for 24 hours after you start: tap Age Verification again. After that, or once an attempt has ended, the app shows Verification Attempt Expired and Support needs to set up a new attempt. See My age verification link expired or won't open.
Does verifying cost Gold or give a reward?
No. Verifying is free, and it doesn't come with Gold or other rewards.
Can someone else verify for me?
No. Only the account owner can verify, with their own face and ID. Using someone else's ID or photo, even a parent's, or trying to fool the check can get the account suspended.
Still need help?
Contact Support from the app while signed in to the account you're verifying (Settings, then Support Center) and say which step you're stuck on. Never send a photo of your ID or selfie in the chat: Support can't use it, and the verification screen is the only safe place for it.