Highrise

Create a custom design with text, images, and links

Getting Started

Covers age verification, verification failures, appeals, and safety lock setup.

Account & Verification

Resetting passwords, recovering hacked or suspended accounts, and deletion.

Access & Recovery

Purchasing, refunds, spending history, and missing items.

Currency & Purchases

How rooms and worlds work, customization, visibility rules, and creation tools.

Rooms & Worlds

How to get, trade, sell, gift, and manage items—including Marketplace and tipping.

Trading & Selling

Types of events, participation, scoring, rewards, and crew contributions.

Events

How to report players, appeal punishments, block/mute users, and avoid scams.

Reporting & Safety

Item creation through HR Concepts and Ideas, submissions, monetization, and moderation rules.

Creators & Concepts

Guidance on using Unity-based tools to create, publish, and monetize 3D Worlds.

Highrise Studio

How to contact support, submit effective tickets, track issues, and give feedback.

Contact & Feedback

Trust and Safety

Everything you need to know about Season Pass

Season Pass

Find answers and get help from Intercom Support and Community Experts

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