Trust & Safety
Trust & Safety is the cornerstone of our community. Our dedicated team works behind the scenes to enforce our Community Standards, ensuring that every member can share, explore, and connect with confidence. We balance creative expression with robust safeguards to prevent harmful behavior. By promptly addressing issues and collaborating with internal teams and external authorities when needed, we protect our community while fostering a space for meaningful engagement. Trust & Safety isn’t just about moderation, it’s an ongoing commitment to uphold the integrity of our platform and provide a trusted, welcoming environment.
For more detailed information on our values, please view our Platform Principles.
Community Standards
Our Community Standards are the foundation of our shared experiences at PocketWorlds. They outline clear expectations for behavior and content across all our products, ensuring that our community remains inclusive, respectful, and safe. Organized by topic areas and categories, these standards make it easy for everyone to understand what is acceptable and what isn’t. Every member agrees to abide by these standards upon joining our community. Violations may lead to content removal, warnings, suspensions, permanent bans, or further enforcement measures. In serious cases, such as violent threats or endangerment of minors, we work with relevant authorities.
As our community and the digital landscape continue to evolve, we will routinely update our Community Standards to address new challenges and improvements.
Learn more about our Community Standards here.
Trust & Safety Team
Our Trust & Safety team is available around the clock, combining expertise in content moderation, policy development, behavioral psychology, fraud prevention, data security, law, and more. Operating at the intersection of policy, technology, and human behavior, our team:
Proactively moderates content and handles user reports and appeals.
Enforces our terms of service, handles escalations, and monitors enforcement metrics.
Researches and develops innovative techniques, consulting with external experts to continuously enhance our trust and safety measures.
Collaborates with engineers, policymakers, and legal experts to craft ethical, effective solutions.
More than professionals, we’re also gamers, artists, designers, writers, and community members, united by our passion for building a safer digital experience for you.
Report System
Our simple, effective report system empowers you to help keep yourself and others safe. If you encounter behavior or content that violates our Community Standards, you can report it directly through the app. We prioritize urgent threats and emergencies, and when necessary, pass the details to the relevant authorities. We also provide helpline contact details for those who need additional support.
Learn more about our Report System here.
Age Verification
We’ve partnered with Persona, a trusted provider of age verification resources, to offer an in-game solution that enhances community safety. By verifying your age, you may gain access to age-restricted experiences and help create a safer environment for everyone.
Learn how to verify your age here.
Technical Tools
We use advanced AI-powered moderation systems to uphold our Community Standards and maintain a safe, engaging environment. Our tools work around the clock to review content and quickly detect potential issues.
Key Features:
Inappropriate Chat Filtering: Automatically scans and removes offensive or harmful language from conversations.
Content Moderation: Reviews posts, comments, photos, videos, etc to ensure they meet our safety and quality standards.
Behavioral Flagging: Identifies suspicious activity and potential bad actors for further investigation.
Built-In Word Filters: Blocks flagged words, reducing exposure to harmful content.
Our dedicated team continuously reviews and updates these tools to adapt to new challenges and maintain a secure, welcoming space.
User Education & Resources
We believe that an informed community is a safe community. The Trust & Safety Hub is your central resource for guidance and education on all aspects of Trust & Safety. Here, you’ll find a comprehensive collection of guides, FAQs, tutorials, and other resources covering topics like privacy controls, safe online interactions, and our content moderation practices. Whether you’re new to PocketWorlds or a long-time member, our hub empowers you to make informed decisions and actively contribute to a safer community.
Explore our Trust & Safety Hub here.