How do I get a refund?

All in-app purchases are handled through Apple or Google. Highrise cannot issue direct refunds.

Highrise also notes that refund requests are ultimately at the discretion of Apple or Google. If the contents of the sale pack (e.g., gold, boosts, or other consumables) have already been used, the purchase might be considered 'consumed,' and therefore ineligible for a refund. Highrise does not control the outcome of these requests.

To request a refund:

Select the relevant purchase and follow their refund request process.

Note: Repeated refunding may lead to restrictions on your Highrise account. Additionally, after a refund is granted, any items or currencies purchased in the original transaction will be removed from your account. If the sale pack is still available in the shop after reconciliations, it may be repurchased.