The Crew Progression Track is a shared reward track in weekly events. As your Crew earns Tickets, it unlocks milestones, and each member who was in the Crew when a milestone was reached claims that reward themselves. Anything you could claim but didn't is sent to your Gifts when you leave the Crew or when the event ends.
Where do I find Crew rewards?
Open the event's Ticket Rewards screen and switch from the Solo tab to the Crew tab. A number on the tab shows how many Crew rewards you can claim, and when Crew rewards are waiting, the screen opens on the Crew tab.
How do I claim them?
Tap Claim! on a reward that's ready. If several are waiting, tap Claim All at the bottom of the screen; it shows how many are ready.
What if I don't claim in time?
Nothing is lost. Rewards you could claim are sent to the Gifts section of your Inbox if you leave or are removed from the Crew, or when the event ends.
What happens when I join a new Crew?
Milestones the Crew reached before you joined aren't available to you.
Milestones it reaches after you join are.
You can't claim the same reward twice. If you already claimed a milestone with another Crew, it shows as locked.
Tapping a locked reward tells you why: "Previous rewards are locked because you were not in your Crew then." or "Rewards you've already claimed are locked."
Why did our Crew's progress bar go down?
When a member leaves or is removed during the event, their Tickets come off the Crew's total, so the bar can move back. Rewards already reached stay unlocked for everyone who earned them. The Crew needs to earn those Tickets again to reach the next milestone.
Does the Crew track affect trophies?
Yes. A Crew has to complete the Crew Progression Track in an event to earn trophies for Crew Wars. See How do Crew Wars, seasons, and trophies work?
Still need help?
If a reward you claimed never arrived, contact Support through Settings > Support Center. Include your username, the Crew name, the event, and a screenshot of the Crew tab.