Mistakes can happen — we're all human! If you believe your account was wrongly penalized, or if you'd like us to reconsider a decision, you can submit an appeal through the Support Center in your Profile Settings under Help.
Our Trust & Safety team will review your appeal as soon as possible. We take a holistic approach, considering both the information you provide and the evidence that led to the penalty.
Please be patient — review times vary based on the complexity of the case and current ticket volume.
⚠️ Important: We must be able to verify that you are the rightful account owner.
📋 Before You Submit an Appeal:
Only the account owner can appeal. If we can't verify ownership, we can’t proceed. To protect player privacy, we also can’t accept appeals submitted on behalf of someone else — even if you're trying to help a friend.
Some penalties can’t be appealed, especially those involving serious safety violations.
Be respectful. If we made a mistake, we’ll work to fix it — but threats or profanity will be ignored.
Be honest. Accountability matters here. We respect users who own their mistakes.
You're responsible for your account. If someone else used it to break the rules, it’s still your responsibility.
All decisions are final and made at the sole discretion of the Trust & Safety team.
Once a moderation decision has been reviewed, it is final. Submitting multiple appeals for the same case goes against our community standards and will not change or speed up the outcome.
🕒 Appeal Deadline
Appeals must be submitted within 30 days of the moderation action.
To ensure the integrity of account ownership and the accuracy of our review process, appeals sent after 30 days will not be reviewed except under specific circumstances.
🇪🇺 EU & UK Exception:
Under the Digital Services Act (DSA), EU users have 6 months to appeal a moderation decision.
✅ Stay Safe & Secure
To reduce the risk of losing access to your account:
Link an email to your account.
Set up your safety lock.
Never share your account or password.
Use the in-game reporting system responsibly.