Trades happen inside a private chat with one other player. You both add items, lock, accept, and then collect. Once both players accept, the trade is final and Support can't reverse it.
How do I trade?
Open a private chat with the player. You both need to have joined that chat.
Tap Start a Trade from the options next to the chat bar.
Add the items you're offering, or tap Add Gold to Trade to offer Gold. What you offer leaves your inventory while it's in the trade.
Lock your offer when you're happy with it, and wait for the other player to lock theirs.
Review both sides, then accept.
Collect your new items from the trade.
If either player changes their offer, review it again before accepting. Each change shows in the chat.
What can I trade?
Clothing, furniture, emotes, backgrounds, Pals, Sets, chests, Gold Bars, and Gold, as long as your copy is tradable. Items that belong to a Set can only be traded together with the full Set.
You can't trade:
Account Bound copies (what that means).
Items that are still Locked or show Tradable in (details).
Creature Club NFT items.
How does trading Gold work?
Tap Add Gold to Trade and enter the amount. The other player receives exactly that amount, and you pay a 10% trade fee on top, rounded up to the nearest whole Gold. You can add one Gold amount per trade. If the trade is canceled, the full amount, including the fee, goes back to your wallet.
Gold Bars still work too: a Gold Bar in a trade reaches the other player as Gold.
Why does it ask for my Safety Lock PIN?
If you use Safety Lock and you're on a device you haven't confirmed, accepting a trade asks for your PIN. See Safety Lock.
Can I cancel a trade?
Yes, with Cancel Trade, until both players have accepted. Canceling returns your offered items and Gold to you. After both accept, it can't be canceled.
Can I undo a trade or get my item back?
No. A trade both players accepted is final, even if it was a mistake or the other player has since left Highrise. Check every item on both sides before you accept, and never send items first on a promise of something later.
If you were scammed, report the player; see How do I report another player? and Common scams.
Where can I see my past trades?
Log in at https://highrise.game/account/transaction-history to see trades from the last 40 days.
Still need help?
If a trade is stuck and you can't collect or cancel it, contact Support with both usernames, the items involved, and a screenshot of the trade.