Cancel Highrise+ in the app store you paid through: Apple or Google Play. Highrise can't stop a store subscription for you, and deleting the app or your Highrise account doesn't cancel it.
How do I cancel on iPhone or iPad?
Open your device's Settings app (not the settings inside Highrise).
Tap your name, then Subscriptions.
Tap Highrise+ and choose Cancel Subscription.
Apple's guide: https://support.apple.com/en-us/118428
How do I cancel on Android?
Open the Google Play Store app.
Tap your profile picture, then Payments & subscriptions, then Subscriptions.
Select Highrise+ and tap Cancel subscription.
Google's guide: https://support.google.com/googleplay/answer/7018481
To check your plan and next billing date, open Settings in Highrise and tap Manage Subscription.
I subscribed on another device or store account
Cancel it from the Apple or Google account that pays for it. If Highrise says it can't manage your subscription because it's tied to another store account, sign in to that store account to cancel.
Why does Highrise+ still show as active?
Canceling stops the next renewal. You keep Highrise+ until the end of the period you already paid for, so it can show as active until then. You won't be charged again.
Can I get a refund?
Highrise+ is billed by Apple or Google, so refunds follow their rules, not the Highrise Refund Policy. Request one at https://reportaproblem.apple.com or through Google Play at https://support.google.com/googleplay/answer/2479637. If a refund is approved, that Highrise+ subscription ends, and Highrise may take back Gold from that payment.
I have a free Highrise+ subscription
Some players get Highrise+ from Highrise directly. Those aren't billed by a store, so contact Support to change or end one.
I was charged for Highrise+ on two accounts
Each store account can only pay for one Highrise+ subscription. Check the subscription list in each Apple or Google account you use, and cancel the one you don't want. If you're still charged twice, contact Support with both receipts.
How do I cancel a Room subscription?
Room subscriptions are separate from Highrise+ and are paid in Gold, so you cancel them inside Highrise: open Settings, tap Room Subscriptions, pick the room, and tap Cancel Subscription. You keep the room until the end of the period you paid for.
Still need help?
Contact Support through Support Center in Highrise's Settings. Include your username and the store receipt. Never share your password or card number.