Most tickets receive an initial response for standard support queries within up to 3 business days, although there is no guaranteed timeframe. For escalated cases, such as those handled by specialized teams, responses can typically be expected within 24-48 hours.
Volume of Requests: High volumes may lead to longer response times.
Query Complexity: More complex issues may require additional time for investigation.
Whether follow-up information is needed: Providing detailed information can expedite the process.
Team Specialization: Escalation to specialized teams, such as the Verification Team, may result in different response timeframes (48-72 hours).
If you haven’t received a response within 3 days, check your spam folder or submit a follow-up message through your existing ticket.Providing detailed and accurate information when submitting your ticket can help the support team address your issue more efficiently.