Most tickets receive an initial response for standard support queries as quickly as possible, although there is no guaranteed timeframe. For escalated cases, such as those handled by specialized teams, responses can typically be expected within 24-48 hours.
Ticket volume
Issue complexity
Whether follow-up information is needed- Escalation to specialized teams, such as the Verification Team, may result in different response timeframes (48-72 hours).
If you haven’t received a response within 3 days, check your spam folder or submit a follow-up message through your existing ticket.Providing detailed and accurate information when submitting your ticket can help the support team address your issue more efficiently.