If you can’t find the answer in the FAQ, you can contact Highrise Support directly through the app.
To contact support:
Open the Highrise App: Log into your account and tap the three-line menu button located at the top left corner of your screen.
Navigate to Settings: Select the "Settings" option from the menu.
Access the Support Center: Scroll to the bottom of the Settings page and tap on "Support Center."
Describe Your Issue: Use the message box provided to describe the issue you are experiencing. Be as detailed as possible to help the support team understand and resolve your problem efficiently.
Submit Your Request: Once you have entered all the necessary details, submit your request. The support team will review your ticket and respond as soon as possible.
Alternatively, you can also reach support via the web at support.highrise.game.
FAQs
What types of issues can I report?
You can report a variety of issues, including:
Purchase problems (e.g., requesting refunds or providing proof of purchase)
Account access issues (e.g., expired verification links)
App functionality problems (e.g., bugs or missing features like country display)
How long does it take to receive a response?
The support team aims to respond to all tickets as quickly as possible. Response times may vary depending on the complexity of the issue and the volume of requests.
Best Practices for Support Communication
Avoid Duplicate Tickets: Submitting multiple tickets for the same issue can increase wait times, as the support team must review each request. Submit only one ticket per issue to ensure faster resolution. Duplicate tickets may be closed.
Provide Detailed Information: Include all relevant details about your issue, such as the email address associated with your account or proof of purchase if applicable. This helps the support team locate your account and address your concern more effectively.
Follow Up if Necessary: If your ticket has not been addressed, check for updates or consider submitting a new ticket if the issue persists. The support team will respond as soon as possible once your ticket is reviewed.