Reporting Issues in Highrise: Scamming and Offensive Behavior
Highrise encourages a respectful and trustworthy community environment. If you encounter scamming, harassment, or offensive behavior, you can report the incident using the in-app reporting tools. Here's a detailed guide:
Steps to Report a Player
Access the In-App Reporting Feature: Locate the "Report" button on the player's chat, profile, or their message.
Provide Key Details: (Optional) Include a brief description, username of the reported player, and attach relevant in-app screenshots to support your case.
Submit the Report: Once submitted, it is sent to the Trust & Safety team for review. They will investigate the logs and take action as needed.
Handling Trade Scams
While Highrise aims to protect its players, note:
Trades conducted among players are final and cannot be reversed.
Trust trades (exchanging without the trade function) are not recommended and are discouraged per community guidelines.
If you suspect scam behavior, report it to the Trust & Safety team using the in-app report feature.
Reporting Offensive or Harassing Content
When you encounter offensive or harassing content:
Use the in-app "Report" button on the specific post, message, or profile of the offending player.
The Trust & Safety team will review your report, investigate logs, and act according to community standards.
Best Practices for Reporting
Always use the in-app report feature for issues concerning scams, harassment, or offensive behavior.
Include evidence like usernames and screenshots to help the Trust & Safety team investigate.
For repeated offenses, consider blocking the player to avoid further interactions.
Avoid reaching out to Concierge support for these issues, as they handle technical support and account requests.
FAQ on Reporting in Highrise
Will my items or currency be returned after reporting a scam?
No, all trades in Highrise are final, and support does not reverse player agreements. Use the report feature to highlight guideline violations, but ensure trades are conducted securely. By following these steps and best practices, you contribute to making Highrise a safe and enjoyable platform for everyone!