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How to Verify Your Age to Recover Your Highrise Account
If your Highrise account has been banned or placed under review due to age-related restrictions, you can follow these steps to complete the age verification process and regain access to your account.
Introduction to Age Verification Most restrictions occur due to suspected age issues such as failing to meet the minimum age requirement, discrepancies during verification, or misuse of documentation. Highrise imposes these measures to safeguard the platform and ensure compliance with its guidelines.
Specific reasons for verification failures often include mismatches between the selfie and ID photo, unauthentic submissions such as altered selfies or misrepresented identities, and prohibited behaviors including the use of fake or falsified documents.
Highrise requires users to meet a minimum age requirement of 13 years to ensure community safety and compliance. Some features are restricted to users who are 18 or older. If your account is restricted or banned for suspected age-related issues, you must verify your age to reactivate it. Highrise enforces these age restrictions through strict verification policies to ensure users meet the community guidelines. Accounts that belong to users under 13 are banned until the individual meets the minimum age, while users under 18 may face feature limitations such as restrictions on voice chats and calls until they turn 18.
Steps to Verify Your Age
Common Failure Reasons and Consequences
There are specific reasons why users might struggle with verification, including mismatches in selfie and ID images, unauthentic submissions, and engaging in prohibited behaviors. Consequences include account restrictions, feature limitations, or permanent bans. Users must ensure their submissions are current and meet platform guidelines to avoid these issues.
1. Update Your App
Ensure your Highrise app is updated to the latest version 4.9 or higher. Verification features are only available on this version or later.
2. Log In to Your Banned/Restricted Account
Open the Highrise app and log into your account, even if it is restricted. The app will guide you through the verification process.
3. Follow the Age Verification Process
To verify your age, you will be required to provide a government-issued ID and take a selfie for identity confirmation. Ensure that the ID matches the details on your Highrise account and use a recent selfie for successful verification. Misrepresentation, such as using someone else’s ID, will result in permanent account restrictions.
To increase your chances of successful verification, avoid common mistakes like mismatching selfies with ID photos, using unauthorized documentation, or misrepresenting your identity. Ensure that your submissions are current, unaltered, and genuine.
4. Immediate Unfreeze of Account
Upon successful completion of the verification process, your account access will be adjusted and you will be granted the appropriate access based on your verified age.
Additional Notes on Verification Documentation
Common Issues and Resolutions: Delays in verification may occur if the submitted ID or selfie does not match the profile details. Ensure accuracy when submitting documentation to expedite the review process.
Appeals for Misclassifications: If you believe your age verification results are incorrect, you can appeal the decision by contacting Highrise support with additional evidence, such as another form of ID.
Consequences of Verification Failure: Verification failures can result in account restrictions, inaccessibility to platform features, or permanent bans, particularly in cases of misrepresentation.
Resolution Steps for Verification Failures: To resolve a failure, provide accurate and valid ID documents, submit a live and authenticated selfie, and carefully follow all verification instructions.
Privacy Policies: Highrise's support team adheres strictly to privacy policies. Use the email linked to your Highrise account for all submission requests, as non-matching emails cannot be used to retrieve information or appeal.
Prohibited Actions: Avoid actions such as using another individual’s documents, submitting pre-taken or altered selfies, or assigning the process to someone else, as these behaviors violate platform terms and risk severe consequences.