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Account Locked for Being Underage

How can I verify my age to recover my Highrise account when it's banned or under review?

Updated over a week ago

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How to Verify Your Age to Recover Your Highrise Account

If your Highrise account has been banned or placed under review due to age-related restrictions, you can follow these steps to complete the age verification process and regain access to your account.

Introduction to Age Verification

Highrise requires users to meet a minimum age requirement of 13 years to ensure community safety and compliance. Some features are restricted to users who are 18 or older. If your account is restricted or banned for suspected age-related issues, you must verify your age to reactivate it.

Steps to Verify Your Age

1. Update Your App

Ensure your Highrise app is updated to the latest version 4.9 or higher. Verification features are only available on this version or later.

2. Log In to Your Banned/Restricted Account

Open the Highrise app and log into your account, even if it is restricted. The app will guide you through the verification process.

3. Follow the Age Verification Process

4. Immediate Unfreeze of Account

Upon successful completion of the verification process, your account access will be adjusted and you will be granted the appropriate access based on your verified age.


Additional Notes on Verification Documentation

  • Privacy Policies: Highrise's support team adheres strictly to privacy policies. Use the email linked to your Highrise account for all submission requests, as non-matching emails cannot be used to retrieve information or appeal.


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