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Can I appeal a verification rejection?

You can submit a request to try again.

Updated over 2 weeks ago

What to do if my verification fails?

If your age or identity verification was rejected and you believe it was a mistake, you should contact our Player Experience team.

  1. Open the hamburger menu in the app and tap Settings

  2. Select Support Center

  3. Tap Send us a message

  4. Choose Age Verification from the options

  5. Reach out to our Trust and Safety team and kindly ask to restart the verification process

  6. The Trust & Safety team will restart your verification process and provide you with the new verification link

  7. Tap on the link to start the verification flow again

Info: The verification link expires in 24 hours. If the link expires, you'll have to reach out to our support team again.

Submitting too many verification requests may result in a permanent denial of your verification request.

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