Once a report is submitted:
The Trust & Safety team reviews it manually, which may take up to 3 business days depending on the complexity of the case.
If the user violated the guidelines, action is taken (warning, mute, suspension, ban, content removal, etc.). Accounts confirmed to belong to users under 13 are immediately and permanently suspended.
If no violation is found, the report is logged with no further action.
Mass reporting does not lead to automatic penalties; each report is evaluated on its own merits.
False reports are investigated individually, and only verified evidence leads to action.
For urgent or severe violations, such as NSFW content or safety concerns involving minors, additional evidence can be sent to the support team.
If your account is moderated, you will receive an in-app notification.
Note: Due to privacy reasons, we don’t share the outcome of moderation cases. However, repeated abuse from the same user builds a history that impacts future enforcement.
Additionally, the number of reports filed against an account is not shared with users. Users who report others will not be informed of specific actions taken against the reported account. A single warning does not necessarily mean an account is in trouble; repeated violations lead to stricter measures. To avoid further interactions with a reported player, you can block them through their profile.